DP
Dave P
1 reviews | Active since Dec 2009
13 Feb 2019, 22:22
No refund of erroneous deduction
Policy with A&G was cancelled end of 2018. It was stated that a premium for January would NOT be deducted. Well it was! I complain via e-mail. Two weeks later I get a call from A&G and the consultant says the amount has been refunded. It hadn't been. I complain again. Two weeks later still no refund so I complain again. Thankfully my bank managed to reverse the erroneous charge at the end of the month. Two weeks later I get another call from A&G to ask if the complaint has been addressed to my satisfaction..........
Helpful (0)
Replies (8)0
Replies (8)
Auto & General's replyOfficial
14 Feb 2019, 10:27We acknowledge your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply14 Feb 2019, 10:27
Official
We acknowledge your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's replyOfficial
14 Feb 2019, 14:44Update:
We have attempted to contact you, without success and a message was left on your voice mail. We would like to conclude this matter and will appreciate it if you can contact us back.
Kind Regards,
The Auto & General Team.
We have attempted to contact you, without success and a message was left on your voice mail. We would like to conclude this matter and will appreciate it if you can contact us back.
Kind Regards,
The Auto & General Team.
Auto & General's reply14 Feb 2019, 14:44
Official
Update:
We have attempted to contact you, without success and a message was left on your voice mail. We would like to conclude this matter and will appreciate it if you can contact us back.
Kind Regards,
The Auto & General Team.
We have attempted to contact you, without success and a message was left on your voice mail. We would like to conclude this matter and will appreciate it if you can contact us back.
Kind Regards,
The Auto & General Team.
DP
Dave P's updateReviewer Update
14 Feb 2019, 19:49There was indeed a missed call this afternoon and a voice mail was left (for the first time) with a number to call back on. I will do so in the morning.
DP
Dave P's update14 Feb 2019, 19:49
Reviewer Update
There was indeed a missed call this afternoon and a voice mail was left (for the first time) with a number to call back on. I will do so in the morning.
DP
Dave P's updateReviewer Update
15 Feb 2019, 08:44Have tried to call:
Using the number listed on the missed call log from yesterday - number does not exist!
Using number quoted on voice mail - does not connect / no reply!
So I will await your call back.
DP
Dave P's update15 Feb 2019, 08:44
Reviewer Update
Have tried to call:
Using the number listed on the missed call log from yesterday - number does not exist!
Using number quoted on voice mail - does not connect / no reply!
So I will await your call back.
DP
Dave P's updateReviewer Update
17 Feb 2019, 13:25Still awaiting a call back from Auto & General.......
DP
Dave P's update17 Feb 2019, 13:25
Reviewer Update
Still awaiting a call back from Auto & General.......
Auto & General's replyOfficial
21 Feb 2019, 09:42Update:
We are pleased to confirm that this matter has been resolved.
Kind Regards,
The Auto & General Team.
We are pleased to confirm that this matter has been resolved.
Kind Regards,
The Auto & General Team.
Auto & General's reply21 Feb 2019, 09:42
Official
Update:
We are pleased to confirm that this matter has been resolved.
Kind Regards,
The Auto & General Team.
We are pleased to confirm that this matter has been resolved.
Kind Regards,
The Auto & General Team.
DP
Dave P's updateReviewer Update
25 Feb 2019, 10:55Indeed matter has been resolved. Auto & General have acknowledged a number of "service failures" and have now refunded the pro-rata portion of premium deduction.
Just a great pity that after numerous failed attempts to resolve, it took a complaint on Hello Peter to get their attention.
All credit to Hello Peter
DP
Dave P's update25 Feb 2019, 10:55
Reviewer Update
Indeed matter has been resolved. Auto & General have acknowledged a number of "service failures" and have now refunded the pro-rata portion of premium deduction.
Just a great pity that after numerous failed attempts to resolve, it took a complaint on Hello Peter to get their attention.
All credit to Hello Peter
Auto & General's replyOfficial
25 Feb 2019, 11:00We appreciate your feedback and are pleased with you that the matter was resolved to your satisfaction.
Kind Regards,
The Auto & General Team.
Kind Regards,
The Auto & General Team.
Auto & General's reply25 Feb 2019, 11:00
Official
We appreciate your feedback and are pleased with you that the matter was resolved to your satisfaction.
Kind Regards,
The Auto & General Team.
Kind Regards,
The Auto & General Team.