1 reviews | Active since Jan 2011
No refund, no call as promised
<p>Our policy was cancelled telephonically and the refund amount for the remainder of the month was confirmed. However on Thursday we received an SMS to provide proof of a replacement policy for insurance. I phoned your contact centre and I was told that the person that cancelled my policy will contact me back.</p> <p> </p> <p>I am still waiting for the refund and still waiting for the person to phone me.</p> <p>Sent anemail, with no response. </p> <p> </p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialists attempted to contact you on the number provided, without success.
Our Customer Services team also attempted to contact you but it was not possible to get through to your mobile.
We will attempt to call you back this afternoon and also provide you with written communication regarding the matter.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialists attempted to contact you on the number provided, without success.
Our Customer Services team also attempted to contact you but it was not possible to get through to your mobile.
We will attempt to call you back this afternoon and also provide you with written communication regarding the matter.
Kind Regards,
The Auto & General Team.
Update:
We are pleased to confirm that the matter has been resolved.
We want to make use of this opportunity to apologise for the inconvenience this has caused. The correct process was not followed from our side, which we have addressed on an internal basis.
Thank you for your understanding herein.
Enjoy the rest of your day.
Kind Regards,
The Auto & General Team.
Update:
We are pleased to confirm that the matter has been resolved.
We want to make use of this opportunity to apologise for the inconvenience this has caused. The correct process was not followed from our side, which we have addressed on an internal basis.
Thank you for your understanding herein.
Enjoy the rest of your day.
Kind Regards,
The Auto & General Team.
Problem was sorted out, thank you Dorothy
Problem was sorted out, thank you Dorothy