No payment, 5 months after claim approved.

I was in a vehicle accident and my insurer Auto & General decided to write off the vehicle (25 Aug 2017) Twee weeks after the claim was regostered and the assesors concluded their investigations I was informed telephonically that the claim was approved. Unfortunately there where issues when booking the wreck into the salvaging auctioneer. Since then I have spent countless hours speaking to one consultant after the other. One consultant Deleni Naidoo, was extremely helpfull and notified me two weeks ago that the issue was solved. However on phoning the call center I was told I would be contacted by Dean Walker-Rundel, a person I have dealt with before during this chain of events and in my experiance does not return calls and has not yet done so after my call to the tele agent.

At this point I just want a straight answer as to what is happening and when this will be settled.