No Follow through after numerous phone calls - double deduction of monthly subscription

<p>The absolute worst service from Auto and General this past month, which is incredibly dissapointing as in the past they have been my insurer of choice and I have recommended them to other people. No more after this. I phoned more than a month ago to update my banking details as I had changed banks, This change was made but only on one of my policies. Come the first of March , I called to find out why only one had been deducted only to be told that they had tried to deduct it from the incorrect account. I then, once again, when through the process of giving them the new details and asking that ALL records be updated. The consultant apologised for the inconvience and offered me the old rate for that month (march) which was then deducted on the 2nd of March. </p> <p> </p> <p>I then had sms's and emails saying that the March premiums hadn't been paid. I made several more phone calls and sent emails to resolve this, spoke to several consultants all whom assured me the issue was resolved. Now on the 17th I receieve a message from the bank to say that the VAP fee has been deducted AGAIN. WHY??? Do you not communicate with one another or update your details? Why does it feel like I am dealing with incredibly *********** indiciduals, who assure me things are resolved only to have further issues down the line. </p> <p> </p> <p>I am ready to change insurers and never recommend you to anyone again. </p> <p> </p> <p>Kindly advise if this is how you plan on conducting business in the future and I will gladly move my business elsewhere. It doesnt seem that Auto and General gives a damn about their customers and their time, of which you have wasted an incredible amount this month. </p>