kN
kelly N
1 reviews | Active since May 2015
21 Jan 2020, 11:21
No feedback with regards to claim request
Logged online claim on 6 January 2020, still no feedback regarding claim, have submitted 2 enquiriers and sent an additional email only receive automated response
Helpful (0)
Replies (5)0
Replies (5)
Auto & General's replyOfficial
21 Jan 2020, 12:50Hi Kelly,
We would like to apologise for the service you have received.
We will escalate your matter to our team. They will contact you to assist.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
We will escalate your matter to our team. They will contact you to assist.
Kind Regards,
The Auto & General Team
Auto & General's reply21 Jan 2020, 12:50
Official
Hi Kelly,
We would like to apologise for the service you have received.
We will escalate your matter to our team. They will contact you to assist.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
We will escalate your matter to our team. They will contact you to assist.
Kind Regards,
The Auto & General Team
kN
kelly N's updateReviewer Update
19 Feb 2020, 12:57Claim logged 6 January 2020 and I’m still waiting for a breakdown of my claim so that it can be finalized, how can it take so long to send info to a policy holder!!
kN
kelly N's update19 Feb 2020, 12:57
Reviewer Update
Claim logged 6 January 2020 and I’m still waiting for a breakdown of my claim so that it can be finalized, how can it take so long to send info to a policy holder!!
kN
kelly N's updateReviewer Update
20 Feb 2020, 11:48And another day goes by, I am still waiting for a breakdown of the claim to be sent to my email address
kN
kelly N's update20 Feb 2020, 11:48
Reviewer Update
And another day goes by, I am still waiting for a breakdown of the claim to be sent to my email address
kN
kelly N's updateReviewer Update
24 Feb 2020, 09:11Can I please get a break down of the excess for my claim sent to my email address l, this is the 5th time I am asking for this to be done!!!!! Phoned the service center but the lady on the phone says she can’t help me she has to talk to Mirriam first, she can’t put me through to Mirriam as she only available after 12. I am getting sick and tired of this back and forth and getting what I am asking for! I am giving you guys till 16:00 today to get the break down sent to my email and have this claim finalized, if not done by then I will be handing over this claim to the insurance ombudsman
kN
kelly N's update24 Feb 2020, 09:11
Reviewer Update
Can I please get a break down of the excess for my claim sent to my email address l, this is the 5th time I am asking for this to be done!!!!! Phoned the service center but the lady on the phone says she can’t help me she has to talk to Mirriam first, she can’t put me through to Mirriam as she only available after 12. I am getting sick and tired of this back and forth and getting what I am asking for! I am giving you guys till 16:00 today to get the break down sent to my email and have this claim finalized, if not done by then I will be handing over this claim to the insurance ombudsman
kN
kelly N's updateReviewer Update
04 Mar 2020, 06:06When can I have a supervisor contact me with regards to my claim as the person dealing with my claim takes a week to respond to emails sent to her. Claim was logged on 6 January 2020 still waiting for the payout
kN
kelly N's update04 Mar 2020, 06:06
Reviewer Update
When can I have a supervisor contact me with regards to my claim as the person dealing with my claim takes a week to respond to emails sent to her. Claim was logged on 6 January 2020 still waiting for the payout