No feedback regarding my claim and other issues

My claims consultant, Sherezaan Jina, did not keep in contact with me. She phoned me a week after the claim was submitted and I couldn't answer the phone as I was in a meeting and she never phoned again. I phone numerous time and left messages with helpdesk that she return my calls but I was never phoned back. Eventually after speaking to one of the managers, Mona Dia, my claim was settled and the car was sent to the panel beaters in Sandton. I had to phone to extend the loan car each time. <br> I phoned again to extend the loan car and I was told that my repair consultant, Makuna, needed to extend it in future. I did not even know I about her. I phoned Makuna to ask her if the panel beaters could deliver my car as I lived and worked in Pretoria and she said she would get back to me the same day. Still waiting for her call. Phoned again the next day and was told by helpdesk that she emailed them. I then phoned the panel beater the afternoon after still no contact from Makuna and arranged that the car be delivered. My legal consultant, Juanith Shkaidy, closed the case without consulting me and said I was to blame for the accident after I told them someone rode into me from behind.