No Feedback Received after submiting documentation

My claim was handed over to a 2nd assessor after the initial assessor failed to conduct his investigation correctly. This happened after I submitted my complaint to hellopeter and the complaint was immediately escalated.<br> <br> At first, the 2nd assessor by the name of Crystal Vollenhoven followed up regularly with me as there was new documentation requested. I was unable to submit immediately as I was without a computer due to my property being burgled.<br> <br> Once I submitted the documentation, I have not received any feedback from Ms Vollenhoven again. Her email had the \out of office"reply notification stating she would return on 18/11/2015. As per the \""out of office\"" we then referred the email to Ms Alice Mslangu and also did not receive and feedback from her.<br> <br> I have tried countless times to contact the auto & general offices"