No feedback on claim

Afternoo, I was involved in a accident in Pretoria on the 15th January 2020. we (myself and the gentleman that drove into me) reported the matter to the police and I was given the accident report and case number. That same afternoon I went to Automagic in the East Rand for the assessment on the damage and Thursday 16th January 2020 I sent through the police report and case number. On these days I received a call from someone at your office and when I requested a call back (The first call was 15th en route to the assessment centre and second call was on 16th) To date I have no feedback on this matter even though I sent through 2 emails. If this is the way you handle claims believe me I might not be a client for very long