1 reviews | Active since Jan 2017
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<p>On 30 November 2016 I reversed into another vehicle. I lodged a claim with my insurance Auto and General. My claim was rejected on the basis that the damage was less than the excess. The third party involved is trying to make a claim to get the repairs done to his vehicle. Every time he calls to lodge the claim, he is told that he will be called back by Auto and General but nothing happens. I get harassed by the third party due to the utter uselessness of my insurance. I would like for this to be sorted asap...</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on your mobile, without success.
We are so sorry to hear about your frustration, this will be investigated and we will address any/all service failures on an internal basis.
We will arranged with our legal department to make contact with the third party in order to have the claim registered. Our legal team will be in contact with you once the claim can be finalised to discuss the final outcome with you.
Please accept our sincere apologies for the frustration this has caused.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on your mobile, without success.
We are so sorry to hear about your frustration, this will be investigated and we will address any/all service failures on an internal basis.
We will arranged with our legal department to make contact with the third party in order to have the claim registered. Our legal team will be in contact with you once the claim can be finalised to discuss the final outcome with you.
Please accept our sincere apologies for the frustration this has caused.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists, we appreciate the third party information. The we already arranged with our legal team to contact the third party in order for us to proceed with the claim.
We apologise for any frustration caused and invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists, we appreciate the third party information. The we already arranged with our legal team to contact the third party in order for us to proceed with the claim.
We apologise for any frustration caused and invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Auto & General Team.
Thank you very much. Your prompt response is appreciated.
Thank you very much. Your prompt response is appreciated.