No feedback, no answer to any queries.

Who responds or escalates queries sent to the policyservice email? I have been a policy holder for a while now and on several occasions I have requested information on the scratch and dent policy several times and to date no one can provide me with the information of whom your services providers are etc. and this is nothing new to me. Whenever things need to happen from Autogen side, it's dragging of feet and days and days of nothing. My account is paid with you guys but the service you give back is horrid to say the least.