No feedback given on claims

So I have a Dents & Scratch cover with Auto & General and I submitted a claim 2 weeks ago with the assumption that this would be a seamless process as they promised it would be and boy was I in for a surprise. The 1st lady I spoke to took my details and told me that I will receive a link via WhatsApp that will explain the process to me and my assessor will call me in 24 hours to also guide me through the process and what is required of me. Fast forward 2 days later, no WhatsApp link was sent and no one from Auto&Gen called, so I took it upon myself to call and ask for feedback and then only I was transferred to a gentleman by the name of Mowbray who then advised what he requires from me which I sent him all the details and documents he requires and he promised to keep in touch last week Wednesday and till today I haven't heard from him and he's not responding to my emails. I called A&G on Friday requesting feedback as they do not call clients back as promised, I was told to wait a little longer as they do not know what's happening I was then angry and spoke to a manager who promised me that my issue will be finalized and I got a call on the same day and a lady by the name of Bliss told me that they have quoted me above what my maximum cover is and offered to send places that I can take my car to for a quote, the 1st place I got to was such a waste of my time as they told me that they do not fix dents and scratches but how is this because Auto&Gen referred me to them. Anyway 2nd place I went to told me they too do not fix bumpers they only replace and quoted me R28000 again a waste of my time. I then sent Bliss an email with all this information and I am still waiting for her to get back to me. I called in this morning which I think for me was the last straw as the lady I spoke was rude and told me I need to claim from my comprehensive cover as my bumper needs to be replaced, I asked to speak to Bliss and she refused to put me through and put me on hold for an hour only to tell me Bliss is not available. I am so mad right now and just want to cancel all my policies with A&G. If this what I need to go through to claim for a minor scratch I can imagine when I need to claim for an accident Godforbid. Auto & Gen gave me the worst service ever and would not recommend them to anyone at this stage. Can someone call me to assist in cancelling my policy if that's not too much to ask for, I doubt they'll even call me as they do not call their client AT ALL. I am so disgusted actually.