No feedback from insurance now a R250000 loss

On 2016-02-19 my father was in an accident so bad the accesor written of the vehicle. They send Morne Pienaar to investigate the accident. He told us to get the AR forms from the police to speed up the claim. He took all the keys as well as the roadworthy certificate with him while fethcing my father to go and inspect the accident scene. From that day he was here he never gave feedback on how far the claim was or the status of the claim. My father had to do all the follow ups. So today my father called him again and ask him what the status were on the claim ONLY to find out that they are not going to pay out the claim because it was my fathers own fault causing the accident as if he asked to be in an accident. Auto & General couldn't wait to deduct the full premium end of february. We were also advised by Morne today to remove the vehicle before Thursday other wise we will be liable for storing costs. Auto & General is looking for reasons not to pay out claims and I will advice everyone to never get involved with them. I'm not done with them yet I will contact The Ombudsman for futher assistance with this matter at hand. They are quick to get their money but lack of sevice