No feedback and unacceptably not replacing windscreen

<p>I was attacked by highjackers 15:36 on 4 July 2016. I ended up at Tembisa hospital for X-rays & stitches after getting seriously hurt physically fighting to keep my car and valuables. However, the highjackers did take my key and damaged my car. Telesure / Auto and General arranged to have my car door repaired but despite contacting them three times since I received my car back, they have not replaced my remote controlled key like the one that the highjackers stole from me. Also there was an existing chip on my windscreen that "ran" and became a crack in front of the driver seat when one of the highjackers put pressure on the windscreen. Somehow Telesure / Auto and General did not authorise replacement of my windscreen to the repairer during the time that my car was being repaired. This is terrible service because I can receive a traffic fine for this and I pointed this out specifically to Telesure while my car was at the Telesure assesment centre in Pomona street!! I pay over the value of my car in insurance premiums every 3 and a half years and my windscreen is covered by the policy - why this unacceptable bad service?</p>