no feedback after 3 months..

<p>i Was involved in a vehicle accident on the 4th April 2017 , its three months later, i was told i need to take my car in for assessment and wait three days , after three days i called in and was told repairs was authorised for my car at SMG Durban ( Im based in cape town) , after a few calls (me to auto and general and not vice versa) i managed to get hold of someone "kinda" helpful , theysaid " the assessor clicked the wrong button when he booked the repair centre" i gladly accepted and moved along , got hold of SMG cape town (Parow branch) , they said they have no knowledge of my claim, so we try again.. called auto and general , and the young man on the other side seemed surprised as the system says "my claim has been settled" ,and he will email the assessor and his manager beca=use this should have been sorted , strange because the big dents and red paint marks of the ladys car that knocked into me is still there (while the actual uninsured lady that drove into me , drives past me sometimes and her car is fixed )</p> <p>I go back to SMG a few weeks later , after waiting , they say maybe auto and general used the wrong email address? to send the authorization to... ahh problem solved .. i called in to you know who.. they say "strange , the system says the claim has been settled " yet on the 3rd of july 2017 , three months later.. i still have a broken car .. so maybe an unautomated , human type of person , possibly in a position of management or some area of authority please assist?</p> <p> </p>