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I am not happy with the way Mirriam Ali is handling my claim, she is never called me since claim was registered I always have to phone.

Claim was auto-settled and a cash payment was offered, but I did not want cash but a replacement, the reason it was referred to her.

She advised some story that the claim was not supposed to be settled but she will get quotes for replacements and get back to me yesterday, which didn't happen. I have already received confirmation that the claim is settled, she cannot come now and tell me otherwise.

I always receive good service from A&G ,this is the first time in 8 years that I have received bad service. Quite disappointing.