1 reviews | Active since Apr 2014
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My car tyres were damaged in Stellenbosch Saturday 21.11.2015. I called police and opened a case same time I noticed the damage to my four tyres. I called Auto And General on Monday 23.11.2015 to claim. I gave them all the information with case number, address and investigating officer's. Nuraan told me to send proof that I was insured between 02.02.2014 and June 2015, which was strange as all my details were suppose to be in their system. I sent the letter proving that I had two cars insured under Auto & General at that time on Wednesday 25.11.2015. Until today, I have recieved no feedback about my claim. Everytime I call I am told that Nuraan is bussy on another call. I sent an email to Earl on Friday as well to enquire, she promised that Nuraan is going to call me, until today I have not recieved her call. I am sooo dissappointed with Auto & General.
Thank you for bringing this matter to our attention.
We understand that contact has since been established by the team dealing with the case.
We confirm that the outcome has been communicated as well and that there are concerns on the claim itself.
Apologies for the delay.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We understand that contact has since been established by the team dealing with the case.
We confirm that the outcome has been communicated as well and that there are concerns on the claim itself.
Apologies for the delay.
Kind Regards,
The Auto & General Team