No feedback

In November 2022, a vehicle knocked into my car. I was told by Auto & General that I had to pay excess, and this would later be claimed back from the third party. My vehicle was sent for repairs and upon collection, I paid the excess. The legal department requested I send all the necessary docs in order for them to claim back my excess. Documents were sent 24 November 2023. To date, I still haven't had any update/feedback from legal dept where this process currently is. This is quite disappointing as my insurance is paid every month.