SM
Senkhu M
1 reviews | Active since Jan 2024
12 Nov 2025, 11:29
No F@cks given, just lies and poor service.
The promise to make available recordings is a lie. Preelan Govender, Claims Processor, STI Claims Department representing Auto and General is a propagator and an example of this lying patterns and poor service.
On 29 September 2025, I called to request for all my recordings since I took cover with Auto and General, and to date I do not have the requested recordings nor does Preelan Govender, Claims Processor, STI Claims Department, respond to my emails (6 in total that have not been responded to).
Noting poor service and lies.
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Replies (2)
Auto & General's replyOfficial
12 Nov 2025, 11:43Hi Senkhu,
Thank you for sharing your concerns.
We sincerely apologise for the delay in providing your requested call recordings and for the lack of response to your emails. This is not the service standard we aim for.
Thank you for sharing your concerns.
We sincerely apologise for the delay in providing your requested call recordings and for the lack of response to your emails. This is not the service standard we aim for.
Your request has been escalated. Thank you for your patience. Please expect an update shortly.
Kind Regards,
The Auto & General Team
Auto & General's reply12 Nov 2025, 11:43
Official
Hi Senkhu,
Thank you for sharing your concerns.
We sincerely apologise for the delay in providing your requested call recordings and for the lack of response to your emails. This is not the service standard we aim for.
Thank you for sharing your concerns.
We sincerely apologise for the delay in providing your requested call recordings and for the lack of response to your emails. This is not the service standard we aim for.
Your request has been escalated. Thank you for your patience. Please expect an update shortly.
Kind Regards,
The Auto & General Team
SM
Senkhu M's updateReviewer Update
12 Nov 2025, 12:14Your colleague Patience Duma, is indicating that they have processes in place - without turnaround times... It is my opnion that the request for all my telephonic interactions should be made available inspite of the volume in the number of calls I made. The opening line to Auto and General is "All calls are recorded and available on request..." Preelan Govender, Claims Processor, STI Claims Department If Auto and General does not have the capacity to listen and provide the recordings in a reasonable time frame, then they should say what is reasonable and provide a time-frame. The call with Patience Duma was just as non productive - Risk management and listening to calls is not and should not be at the disadvantage of the client. All I want are all my recordings, a reasonable request.
SM
Senkhu M's update12 Nov 2025, 12:14
Reviewer Update
Your colleague Patience Duma, is indicating that they have processes in place - without turnaround times... It is my opnion that the request for all my telephonic interactions should be made available inspite of the volume in the number of calls I made. The opening line to Auto and General is "All calls are recorded and available on request..." Preelan Govender, Claims Processor, STI Claims Department If Auto and General does not have the capacity to listen and provide the recordings in a reasonable time frame, then they should say what is reasonable and provide a time-frame. The call with Patience Duma was just as non productive - Risk management and listening to calls is not and should not be at the disadvantage of the client. All I want are all my recordings, a reasonable request.