No customer care

Canceled a policy, was promised a email confirming cancelation within a few a minutes, didn't receive email. Called back 3 days later querying about the cancelation letter, was informed it was sent. When informing the agent it was not sent, was transferred to another department waited on line for over 5 minutes no one picked up and got transferred back to the first person just to be informed again that it would be sent within the next few minutes. Still waiting, when asked for a reference for the call, was told use policy number as the reference.