1 reviews | Active since Jun 2010
No communication regarding pro rata debitorder
I asked my broker to add a vehicle onto my policy on 3 August. I did not receive any communication from my broker or Auto and Geneeral. And on the 7th of August I received an sms saying that my dt order did not go off. I had no communication about a debit order going off on the 7th, How was I suppose to know about a dt order? And know Auto & General want to charge me R60 for it????
We acknowledge receipt of your complaint.
We will conduct an investigation into your concerns and provide you with feedback shortly.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We will conduct an investigation into your concerns and provide you with feedback shortly.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we will appreciate it if you will assist us with the requested documentation in order to process the refund. We will also discuss the service failures with the broker and apologise for the inconvenience this has caused.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we will appreciate it if you will assist us with the requested documentation in order to process the refund. We will also discuss the service failures with the broker and apologise for the inconvenience this has caused.
Kind Regards,
The Auto & General Team.