No communication, Lies and stringing client along since 19 August

On 19 August 2025 I submitted a claim on the app. I then waited a day, 2 days, 3 days and no response. After 5 days I CALLED in and they had no idea about the claim at A&G. I spoke to a super rude lady who then got the manager involved and 3 days later after I CALLED in again they said the app was in limbo but they found the claim and will process it.

Another week passed by and I CALLED in again (3 weeks already and not a single reach out from A&G) to say that the car is overheating, they arranged for the vehicle to be collected and towed to an autobody repairer for assessment. After 2 weeks NO CALL or UPDATES I CALLED in AGAIN. To be told the parts would be arriving 30 October and they claim no damage to my radiator (which is not true as there was coolant at the accident) Since 19 August 2025, I have rented a vehicle for 2 months, called in about 20 times and paid 3 months insurance. A&G needs to refund all these costs and pay out for the vehicle as a write off. Market value is resale vs purchase, 2007 Mazda MX-5 sells for R225k and gets bought for around R150K so average market value is around R185k, 3 months insurance and 2 months car rental not to mention 20 calls from my end, A&G should be paying out roughly R200k

They have ****** my vehicle as it stands because no repair and no payout and AGAIN NO COMMUNICATION whatso ever.

Their holding company IDRD and LAURA are also a bunch a ****s, she said normal turn around is 5-15 working days, today marks 12 working days (with a promise of putting my 2 month old case on the top of the pile and I would get a response in 5 working days) STILL NO CALL from A&G or any updates.

Their app is useless and nobody reads messages. Their call center staff are untrained and useless. Email is a joke and never goes through.

I already layed a complained on hello peter AND FB and STILL have not received a single call to apologise or sort the matter out.

ABSOLUTE JOKE ! Do not deal with these ********s and ****s, the false claim the A&G is a big company and underwrites insurance is just a sales marketing strategy. I will not be a client and NEVER recommend them to anyone !