No Communication

I helped my father take out insurance through Auto & General and I was paying the premium.

My dad sold the car in June but the premium was already debited from my account. I called Auto & General (had my Dad call in aswell and verify his ID) to cancel the insurance and advise if I qualify for a refund. The lady was very friendly and mentioned that I do qualify for the refund and they require the proof of sale which I provided immediately.

It’s been 2 weeks. No correspondence from Auto & General. The lady provided me her private email address, I have been following up to no response.

I called again yesterday( 10 July 2025) and it was mentioned that the query never reached the refunds department (again, 2 weeks later). The agent said she’ll immediately escalate it to the refunds department and get back to me during the course of the day to confirm. Still nothing.

I am currently insured with Auto & General and I am skeptical of them. If they fail to process a refund and communicate, I cannot imagine the day I have to claim.

I just want the refund that is due to me so I can cancel my insurance aswell and move elsewhere.

This is TERRIBLE business.