no communication

<p>I have been a client for nine years and this is by far the worst service I have received!my husband was involved in an accident on the 12th Dec2016 I called claims on the 14th as I was waiting for 3rd party details.went for assessment on21st,then to be told by the person doing it that the car is old they might not payout,if that's the case then Y AM I PAYING?received an email later to say the car must go to auto magic&the excess must be paid to them,no formal quotation or damage amount.I rep**** asking for the info,no response, received a call from auto magic,I explained to them I would like to know the details the guy said he will gt someone to call me, I'm still waiting. I have sent FOUR emails with no response</p>