GT
GRAHAM T
1 reviews | Active since Jul 2013
18 Nov 2015, 14:01
No client Relation
Worst consultant ever phoned in to cancel my policy. Consultant tells me I must wait 48 hours for my broker . Told her I'm the client so I am aloud to cancel my policy I pay the Premiums monthly and when I request her to cancel the policy the more she talks over me and she doesn't keep quiet. There is no public relation as far as I'm concerned. Who is the client ???? clearly not us as the Public!!! Very Un-Professional.
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Auto & General's replyOfficial
18 Nov 2015, 15:30Hello GRAHAM1989,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has attempted to reach you telephonically, with no success.
We have also in the interim referred the matter to the relevant department manager who will listen to the interaction and take corrective steps from thereon.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has attempted to reach you telephonically, with no success.
We have also in the interim referred the matter to the relevant department manager who will listen to the interaction and take corrective steps from thereon.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Best regards,
Auto & General's reply18 Nov 2015, 15:30
Official
Hello GRAHAM1989,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has attempted to reach you telephonically, with no success.
We have also in the interim referred the matter to the relevant department manager who will listen to the interaction and take corrective steps from thereon.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has attempted to reach you telephonically, with no success.
We have also in the interim referred the matter to the relevant department manager who will listen to the interaction and take corrective steps from thereon.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Best regards,