No brains for business agents at Auto & Gen

Monday 8 March, spoke to Isaac regarding a new Business Insurance policy. After 30 mins, gave me a quotation which I accepted. He said he is referring to underwriters & I should expect an email with policy documents. Instead, I receive a call from Martha saying he wants to "help" Isaac. Obviously based on my surname, she assumed I dont understand English. Nonetheless, since I was rushing into a meeting, she undertook to work on what I gave her & give me a call after 5pm. 2 days later, I'm still waiting. Called again this morning, left a message with Marius, then got a call from Mandla, Themba, etc referring to other properties that are insured already. The managers are too busy & mighty to speak to a customer! Can someone with a brain please call me back because it looks like Isaac has no brain & Martha too arrogant to comprehend anything. I dont work for Auto & Gen and I refuse to spend hours on end trying to get insurance. If this is the type of service you are dishing at policy inception, I can only imagine the hassle & trauma I will experience at claim stage. PATHETIC !!! DISGUSTING!!!