NO ASSISTANCE/ RESPONSE/ FEDDBACK WITH MY CLAIM

I was in an attempted hi-jacking on the 20th of Feb 2015. There was damage to my vehicle. Due to the excess being R8000.00, I was only able to claim for the repairs of my windscreen and paid R800.00 excess.<br> <br> I saved money to pay for the excess. Called the insurance on the 1st of May and reopened the claim. Took my car for an assessment and till today it's more than 2 weeks that I have been trying to get some sort of direction from the insurance. No-one assists and Patrick is too busy to take my calls. I was told he would assist with the finalisation of my claim. <br> <br> I cannot drive my vehicle with the current damage as among many other things wrong. the wipers are broken as well as my headlight. This is disgusting service and I just want to finalise my claim and change my insurance as soon as I can!