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I have been trying since Tuesday 29th March to obtain a document for submitting a Refund claim due to your Emergency Home Assist not being able to help me during the past weekend.<br> <br> I have sent an e-mail to the Communications address, I have phoned the Call Centre again, and I see that someone read my e-mail yesterday, but until today have not received a reply.<br> <br> How difficult can it be just to send me the document? I am currently out of pocket an amount or R 1 850 due to your Service Provider not able to help because Cape Town is too far from Stellenbosch (really? Is that what you call Emergency Assist? These 2 towns are 40 km away from each other)<br> <br> Can I please get some response??!! And how long is it going to take until this refund is also finalised?? More waiting??