NO ASSISTANCE

VW COMPREHENSIVE INSURANCE - AUTO & GENERAL

On 10 June 2021 I joined this insurance company, however 11 June 2021 after we tried getting additional information and assistsnce we were just told to check the book. After I rep**** on mail asking to be phoned because we have no book then only a consultsnt called us. We then chose to go with DialDirect because of great benefits and the fact that when we have questions and concerns we are assisted immediately. I then on the 11th sent an email instructing them to cancel the policy. I was asked for my ID number in order for them to assist me in the matter, I rep**** with the details they needed and thar was the last communication. However on 15/16 June 2021 they proceeded with the prorata debit order. Once again I send an email requesting answers. I was then mailed back and advised that they only do cancelations via telecom and not on email. THIS WAS NOT ADVISED THE FIRST TIME I CANCELED!! After explaining I have no airtime they contacted me from vw conprehensive insurance on 17 June 2021. After explaining my story to the consultant she put me through to a financial advisor at Auto & General. She then said she will first have to go through a list of things to see if I am making the correct financial decision by moving to DialDirect. I answered everything and told her I am not taking their better deal because even if they go cheaper they cannot offer me the benefits monthly. She explained that the policy was now canceled and the money will be refunded after they receive it and ot will take about 7 working days. Yesterday I had to struggle phoning them, cause the line is dropped after checking ID, and saying they are auto abnd general not vw insure, but that is the numbers given on email. Emails are not answered. I then went back on their sms that advertises this and rep**** yes, then only was I called so they can sell me insurance again. I apologised to the consultant for wasting his time and he in turn put me through to another department. There I was told first ghey are not picking me up on system. Then when they did find my policy, I was advised the refund was not done. And to top that off they will only be paying me a prorata amount of R300 and I will npt receive the full R582.95 because I only canceled on the 17th.. That is when I lost it, freaked out and asked to speak to a manager. He let me hold for about 5 to 10min, however managers were unable to assist him. After going off on the poor guy, I apologised because it is not his fault others did not do their side. He promised a manager will phone ne back. I am still waiting for a manager to phone me back?!?!