GF
Geraldine F
1 reviews | Active since Feb 2015
18 Jun 2020, 08:14
No aftercare service!
This is a matter of urgency. It is a continuation of my previous review. I'm still experiencing major problems since my vehicle returned from repairs after a fender bender. To date A&G and the contractor VIP IGNORE any and all communication. Yes I understand the restrictions with lockdown but as I'm moving around more freely now the problems still persist.
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Replies (2)
Auto & General's replyOfficial
18 Jun 2020, 08:44Hi Geraldine,
We acknowledge receipt of your feedback.
We have requested that you are contacted by the relevant team who will assist you with the matter.
We sincerely apologise for your frustration, we are sure we will be able to resolve the matter soon.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your feedback.
We have requested that you are contacted by the relevant team who will assist you with the matter.
We sincerely apologise for your frustration, we are sure we will be able to resolve the matter soon.
Kind Regards,
The Auto & General Team.
Auto & General's reply18 Jun 2020, 08:44
Official
Hi Geraldine,
We acknowledge receipt of your feedback.
We have requested that you are contacted by the relevant team who will assist you with the matter.
We sincerely apologise for your frustration, we are sure we will be able to resolve the matter soon.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your feedback.
We have requested that you are contacted by the relevant team who will assist you with the matter.
We sincerely apologise for your frustration, we are sure we will be able to resolve the matter soon.
Kind Regards,
The Auto & General Team.
GF
Geraldine F's updateReviewer Update
18 Jun 2020, 13:37Utterly APPALLED at the blatant disrespect from your consultant. To insult your client and not LISTEN to the needs and concerns of said client is shocking. Your contractor has done ********** work and the burden of proof lies with you and your contractor to proof that they did what was meant and nothing more. I'm still waiting on a manager or SOMEONE to get back to me. I will not let this matter rest after VIP damaged my vehicle.
GF
Geraldine F's update18 Jun 2020, 13:37
Reviewer Update
Utterly APPALLED at the blatant disrespect from your consultant. To insult your client and not LISTEN to the needs and concerns of said client is shocking. Your contractor has done ********** work and the burden of proof lies with you and your contractor to proof that they did what was meant and nothing more. I'm still waiting on a manager or SOMEONE to get back to me. I will not let this matter rest after VIP damaged my vehicle.