Nightmare insurance company

We couldn’t travel for Christmas and now new year because my family and I don’t have a car. 09 August we were involved in a car accident till today @AutoandGeneral are taking us from one call to the other. 5 months later we are paying for a car we don’t have. Paying insurance for the car we don’t have. I am pained. A day left for the year to come to and end and nothing is being resolved. I hate seeing My husband in pain and stressed. His a good man who doesn’t deserve this. I don’t understand why he is being punished by the insurance.How do we survive? I don’t punt recommend this insurance company as it doesn’t take care of its clients. It doesn’t care at all.