TM
Thabiso M

1 reviews | Active since Oct 2024

04 Feb 2025, 15:55

Nightmare Experience: 19 Days of Ignorance, Runaround, and Zero Help with My Claim – Avoid This Insurance at All Costs!

After filing a claim for a car accident, I was completely ignored and received no updates whatsoever. On the 19th day, when I finally called to inquire about the status, I was informed that there was missing information—something I was never told about earlier. I was then passed from one consultant to another, none of whom were able to assist me. Instead of resolving the issue, I was told to wait even longer, adding to the already frustrating 19-day delay. I strongly advise against using this insurance provider because when it comes time to file a claim, you’ll likely face unnecessary stress and poor service.

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Replies (2)
Auto & General
Auto & General's reply04 Feb 2025, 16:01
Official
 
Good day Thabiso
 We acknowledge receipt of your complaint and apologize for any inconvenience caused to you. 
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible. 
Kind regards,
The Auto & General team
Auto & General
Auto & General's reply04 Feb 2025, 16:02
Official
Kindly provide us with your Policy number so that we may assist further