KR
Kyle R
1 reviews | Active since Dec 2020
11 Mar 2021, 17:43
Negligence
I’ve had my windscreen replaced and the guys that came and installed messed glue on my steering wheel and on my passenger window. How does this happen? My window tint on the passenger window is now damaged as well. The window is also scratched. For the ridiculous excess I paid you would think that I wouldn’t have any issues.
Helpful (0)
Replies (2)0
Replies (2)
Auto & General's replyOfficial
11 Mar 2021, 20:14Hi Kyle
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards
The Auto & General Team
Auto & General's reply11 Mar 2021, 20:14
Official
Hi Kyle
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards
The Auto & General Team
Auto & General's replyOfficial
06 Apr 2021, 07:57Hi Kyle
We confirm that our Customer Relation Specialist made contact with you via email to discuss the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Auto & General Team
We confirm that our Customer Relation Specialist made contact with you via email to discuss the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Auto & General Team
Auto & General's reply06 Apr 2021, 07:57
Official
Hi Kyle
We confirm that our Customer Relation Specialist made contact with you via email to discuss the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Auto & General Team
We confirm that our Customer Relation Specialist made contact with you via email to discuss the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Auto & General Team