Negligence

I was involved in an motor vehicle accident on the 22nd of August. Auto and general just confirmed that they won't assis. Relevant information was send to them, the person that caused the accident is not been attended to by auto and general. They are not willing to assist me. Auto and general increased their claim without informing me I appointed the broker to solve the matter while I was still on a process with the broker I was involved in a accident proof of vedio footage was send th them and the witness affidavit also. Auto and general wrote an email confirming that they will not assist