Hellopeter
Share Your Experience
SK
Samson K

1 reviews | Active since Jul 2018

08 Jul 2018, 16:51

Neglect to offer Roadside assistance

I was involved in an accident on the night of Sunday, 20 May 2018. I contacted the police, and then the Insurance that same night. They sent a tow truck and the person who towed the car was very helpful to the extent of helping us finding overnight accommodation.

1. I put in a claim for roadside assistance to cover the accommodation and transport from Harding to PMB where I was going. This claim was rejected. Reason - Roadside assistance does not apply in case of accidents. In October I had a flat tyre and called seeking assistance, I did not get car hire - car hire was only in case of accident. The consultant neglected to inform me that they could give me roadside assistance since this was not an accident.

If you do not get roadside assistance when you get a flat tyre and when you are in an accident so when does one get Road Side assistance?

0
Replies (3)
Auto & General
Auto & General's reply09 Jul 2018, 10:39
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Budget Insurance Team.

SK
Samson K's update09 Jul 2018, 13:44
Reviewer Update
Thank you may you please call around 1415. Thank you.
SK
Samson K's update12 Jul 2018, 10:00
Reviewer Update
My concerns were not addressed. The gentleman said he was going to contact you because he said they act on your instructions and your instructions to them were that I did not deserve the cover. My question is still open, when does one with comprehensive cover qualify or not qualify to claim for roadside assistance? Why did the consultant neglect to tell me my options when i called in requiring assistance? Was it competence issues? Was it gross dereliction of duty? What recourse do i have in any of these cases?