needing correspondence of no claim lette

We have been members of this insurance for a few years. each time trying to get information or make changes is a tiresome job! in January our vehicle was hit from behind, the other persons insurance has agreed to pay. since January we are trying to get a no claim letter from our insurance company - with no luck. when you call the call centre you get shunted from person to person, its very frustrating and we urgently need help.<br> <br>