need my money back and close the account you faild to help me

please i can take only emails no calls as from now thank you

As I have indicated about top up from auto and general which is short fall I reported the car before my pay day of June 2025. At first they asked for settlement let kidster and letter from my other insurance company proof that they have paid, signed contract which indicates everything about the car, from there they drag the process for weeks I was being assisted by guy name Jaydon Smith who let come back and say he forgot but his going to do it now now. He then asked again for updated settlement letter and an invoice from the financial institution and I gave him still process was dragging, so I kept on emailing lastly I ended up calling then the lady answered telling me that Jaydon Smith was on busy with something what can he do for me I explained to her and at the end she told me that they won't pay me due to a lot of reasons and I ended up saying OK that was before my pay date again. She then said I will receive a letter confirmation that I won't be getting anything from them I was OK. I never received that letter. Then again on the 15 July 2025 I see a deduction of R227 then I thought they will refund me but I emailed them same time telling that the car issue was reported long ago why still deducting and

You even gave me feedback so why deducting no answer the 17 July 2025 that when I receive a letter of cancelation with effect from 16 July 2025 while they told me that they won't be paying. I know that R227 it's not a lot for them but it's 2 lot for me so I need my R454 as from June n July if not I will go to ombudsman in kasteel Park for further assistance