NEED ANSWER FROM AUTO AND GENERAL PIPE BURST

Just call the emergency line to A&G to submit a claim of a pipe burst under ground now 2026-02-14. The person assist ask the normal verification questions and then from where I am. Without asking how, what or where she said I must pay excess fee of R2400 for plumber to come out. I said to her I do not have that kind of money. Ask person during my own recording I do not know how claims work and when do I pay and for what, because for a call out for a quote R2400. She put me on hold and could not explain to me.

She said I have to phone the policy department to see for what I am covered.

Told her previous claims was the same of A&G that do not want to pay or repair claims. 1) Leaking tab in kitchen - wear and tear 2) Electric motor gate - wear and tear 3) Water cooler on roof - wear and tear 4) Motor car - do not cover fuel pump Why am I paying R1 464,24 /month What is the purpose to pay monthly installments if they never fix things and just want more money through excess fee. PLLEASE ASSIST OR GIVE ADVISE