Natural Disaster but not for Auto & General

When your premies is good enough but your claim is just a joke for them. We submitted a claim 2 weeks ago regarding a natural spring that is coming up in our backyard. Our backyard is like a swamp now. My one dog fell into the hole so big it has become. The water is causing our rooms to have damp in them now. My granddaughters are sleeping in the room. Our backyard is busy sinking.

Auto and General don't get back to us regarding the claim. We have to call them. And then we ate told the case manager will call us before the end of day. What a joke. We have been waiting for almost a week now for the call. No call. The grass is being to sink in. My border fencing is being damage. My backyard at the flat is just mud. I want to know if the house starts sinking in is auto and general still just going to say they will call us back before the end of the working day. Or when we are covered under mud and our house has totally sink in.