N EXCELLENT INSURER WITH A BAD ANDREW

A & G are a great insurer but they have gone and blotted their copy book with "Andrew" a dreadful robot that does not understand my purpose of phoning.i phoned 3 times. 1st time told to wait for help. Got tired of listening to their dreadful music (please consider changing it with something more calming). 2nd and 3rd times Andrew disappeared and no matter my trying to "soubat" him into returning , I think he went to that dark place where unhappy robots go. My purpose for trying to speak to someone was to pay my premium, which capitec rejected for some unknown reason. It may be because the amount changed Please will someone from A & G contact me and tell me where to.pay and how much. Thank you