JG
J G
1 reviews | Active since Nov 2024
04 Nov 2025, 16:58
My worst experience with Auto n General
After more than 10 years I have canceled one of my policy. effective 1st November 2025 due to bad service from a consultant tasked to monitor my motor vehicle rear damage The consultant was not cooperative and not understanding.
I'm in the process of cancelling another Auto n General policy in respect of the same claim. This time due to the assessors actions and the repairers actions and workmanship
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Auto & General's replyOfficial
04 Nov 2025, 17:03 Hi J Govender,
Thanks for reaching out, and we’re really sorry to hear about your experience. After being with us for over 10 years, it’s incredibly disappointing that things didn’t go the way they should have — and we totally understand your frustration.
We’re sorry that the consultant wasn’t helpful and that the repair process didn’t meet your expectations. That’s not the kind of service we aim to provide, and we’d love the chance to look into this properly and try to make things right.
Thanks again for letting us know — we appreciate your feedback and hope we can turn this around.
Kind Regards,
The Auto & General Team
Thanks for reaching out, and we’re really sorry to hear about your experience. After being with us for over 10 years, it’s incredibly disappointing that things didn’t go the way they should have — and we totally understand your frustration.
We’re sorry that the consultant wasn’t helpful and that the repair process didn’t meet your expectations. That’s not the kind of service we aim to provide, and we’d love the chance to look into this properly and try to make things right.
Thanks again for letting us know — we appreciate your feedback and hope we can turn this around.
Kind Regards,
The Auto & General Team
Auto & General's reply04 Nov 2025, 17:03
Official
Hi J Govender,
Thanks for reaching out, and we’re really sorry to hear about your experience. After being with us for over 10 years, it’s incredibly disappointing that things didn’t go the way they should have — and we totally understand your frustration.
We’re sorry that the consultant wasn’t helpful and that the repair process didn’t meet your expectations. That’s not the kind of service we aim to provide, and we’d love the chance to look into this properly and try to make things right.
Thanks again for letting us know — we appreciate your feedback and hope we can turn this around.
Kind Regards,
The Auto & General Team
Thanks for reaching out, and we’re really sorry to hear about your experience. After being with us for over 10 years, it’s incredibly disappointing that things didn’t go the way they should have — and we totally understand your frustration.
We’re sorry that the consultant wasn’t helpful and that the repair process didn’t meet your expectations. That’s not the kind of service we aim to provide, and we’d love the chance to look into this properly and try to make things right.
Thanks again for letting us know — we appreciate your feedback and hope we can turn this around.
Kind Regards,
The Auto & General Team