My second complaint: Auto and General are really giving me a tough time.

This is my second complaint regarding Auto and General. I made a claim with them last Friday. I was told on Monday someone named Slindile would call me. Monday came and passed. Today on Wednesday I had to call and follow up. I was told that the towing company would call me to arrange the towing of my car from the dealership. I then called the dealership to notify them and to make payment. To my surprise the person at the dealer told them that the towing company informed them that the would settle the cost. At 5pm I get a text message that I must call this silindile to discuss my claim. I called over 20 times and she did not answer. I called the a and g cal centre and was informed that I need to settle the fee with VW before they can tow the car. Its been 3 days! The worst decision i ever made was going with auto and general. They lie and don't do what they promise. They make promises they can't keep. Lord know when this mess will end. But my word the auto service industry is the worst in the world. I officially hate you auto and general