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Sandile N

1 reviews | Active since Jun 2019

18 Jun 2019, 10:13

My car written off without my knowledge

My wife was involved in an accident on the 31st of May 2019, on the 1st of June at 13h02, I logged a claim (number ********** 05). Upon receiving no feedback from claims department, I called auto and general on the 10th at 15h55 and I was told that they were still busy finalizing my claim, the person who is busy with the claim will call me on Tuesday 11th. No one called on the 11th.

On Thursday the 13th I called to follow up and I was told they are going to write off my vehicle and that someone will call me the following day which is Friday the 14th.

I did not receive any phone call on Friday 14th June. On Tuesday 18th, I called the call center and the consultant said everything has been finished and the bank has been paid out. I asked him how did that happen while I was still waiting for the finalization of my claim? There were no quotations sent or communicated to me, I don't know how much it cost to repair my car. Now they have written it off. I am taking my case to the ombudsman.

0
Replies (5)
Auto & General
Auto & General's reply18 Jun 2019, 10:16
Official
We acknowledge your complaint. 

We will be in contact to discuss your concerns. 
Kind Regards, 
The Auto & General Team. 
Auto & General
Auto & General's reply18 Jun 2019, 10:56
Official
Update: 
We have attempted to contact you, without success and a message was left on your voice mail. 
We will appreciate it if you will contact us back to discuss your concerns. 
Kind Regards, 
The Auto & General Team.
Auto & General
Auto & General's reply19 Jun 2019, 13:53
Official
Update: 
We confirm that we have been in contact with you regarding the claim, however you did not wish to proceed with the claim and requested that the claim should rather be withdrawn, and we have since proceeded with your request. 
We would like to take this opportunity to apologise for the service failure, we have addressed the matter on an internal basis. 

Kind Regards, 
The Auto & General Team. 

SN
Sandile N's update20 Jun 2019, 14:43
Reviewer Update
Auto And General is full of liers. I spoke to Dorothy Smith and she said she will allocate my case to someone who will assist. Prishina Ramessur called and said nothing was finalised yet and they can sort things out, my car has been kept at a salvage auction why is that? At the salvage yard have started stripping my car for parts, the radio is missing, left head light is missing, and other parts have been removed.
Auto & General
Auto & General's reply20 Jun 2019, 15:12
Official
Your comments have been noted. 
We have attempted on numerous occasions to contact you, without success and we have also left messages on your voice mail, requesting you to contact us back. Kindly refer to all previous correspondence herein.
Please confirm when you will be available for us to contact you to conclude the matter. 
Kind Regards, 
The Auto & General Team.