MY 1 TYRE CLAIM NIGHTMARE WITH AUTO AND GENERAL

Between the 26 or 27 of June 2020 I called claim from my tyre and rim policy.I was asked to visit nearest Tiger Wheel and Tyre , in this case I went to Springfield branch in Durban on the 30th of June , the following day I called the insurance and I was told I will get a response be the end of business day and no one called.On Friday I decided not to call them but they never called me.On Saturday 4 July I called the insurance the lady said she couldn't assist me since I dont have my policy number even though I insisted on giving out my ID number and she said the unit that deals with such problems has knocked off . On Monday I made the call since no one was calling me back the consultant asked me for quotation number to which i submitted and i was told I will get a call back it never happen.The next day I called again they asked me to take a picture of the tyre and send it to the whatsapp number that will be sent to me it never happen I ended up calling and emails the pictures to 2 other consultants. I called the next day they asked for my vehicle disk, you can imagine my frustration at this point but I was the one who was in need however I submitted it.Fast forward as there too many calls made ,on Wednesday 8 July I called again I was told my claim is still being processed that's when i lost it i started to curse and scream few minutes later the manager called part of our conversation was her promising to resolve my problem however i needed to go to TWT again so the measure the tyre thread (Im expected to move up and down with a bad tyre cause I knew it wasnt going to be done same day)She assured me im expected there and she has leftthem her contact details.On the 9th of June my partner took the car to TWT as arranged I was on the phone calling them and pleading with them to sort out everything today once and for all. Somewhere along the line my partner called saying TWT want to removethe tyre cause my insurance hasn't sent any authorization letter(from my knowledge they said they did)I had to call A&G AGAIN and beg them to send TWT the letter this is happening around 17:00 pm and my partner had stayed there since lunch hours. In closing I had to be persistent otherwise I was not going to go home with a new tyre as they already told me I might wait another day.The manager never called me to apologise for almost 3 weeks of not fixing just 1 tyre., she never checked upon me to ensure I was satisfied.I inboxed the facebook page no one called , I called the complaints line no one called me back .....It took them 11 days to sort out one tyre issue and if it wasnt for me being persistent Id still be waiting. I have never missed a payment on my premiums but my claim was a nightmare.