Ms Merr

Good morning South Africa I recently had a bad experience with Auto&General, I registered a claim for the repair of my vehicle last year October I even paid the access to the Panelbeaters they chose for me but to this day my car has not been fixed yet. When I asked the Panelbeaters they say talk to your insurance, when I talk to my insurance they say we will contact the panel beaters and contact you back and of which they don't. I am always chasing all I get is we are sorry we will follow up and the matter has been escalated but nothing at all.

I am really tired and out of options please help