Mrs

I am not supposed to be rating even one star. Took a comprehensive cover with them which also covers the third parties, now upon my claim I must pay extra money for third party of which I was not informed about that. I proceeded with my claim in spite of that, as soon when they heard that my vehicle was paid up they brought outcome they won’t be able to fix my vehicle I must fix it on my own or they will take it and pay me less amount. Was I paying to fix my vehicle? I mean the vehicle is not even badly damaged but they are not willing to help. What am I paying for and what was I paying for???????!?!