Most traumatizing experience ever!!!

In October 2022 while traveling back from Joburg I found out how inefficient and uncaring Auto and General are. The vehicle got a flat tyre. Was unable to get all the bolts loose so called for assistance about 20km from Colesburg. A&G emergency line remained unanswered for over an hour. Pressing the emergency button on App didn't work either. Eventually got through and the call centre person was so unsympathetic. The fact that 2 women alone were on a remote road with very little cell signal and now a nearly flat cell phone and hardly any more airtime did not phase the person. They would call for help and get back to me. After another hour of no call I tried raising the dead again. By this time I was an emotional wreck, tired from driving over 12 hrs, hungry and thirsty, dying of the heat. Eventually someone answered and after explaining myself yet again and numerous calls thereafter and being told that someone in Pretoria would assist me.... Not sure when they expected them to arrive!!? I eventually got a call from an extremely irate and abusive Gawie who said he'd come out in the next hour cos he was having his lunch now. Needless to say I broke down and was beside myself. He then called back swearing and cursing like a bad sailor making me feel unsafe and unsure that we were going to receive the service I had been paying years for. Gawie arrived and continued to take his frustration out on me verbally. He also went on to say that he had passed me on the road when he returned from Cradock earlier but did not stop as it looked like we were okay. As a side note we had tried to flag down passing traffic to no avail and probably a blessing as we may have found ourselves in a worse situation. Gawie wanted me to leave my business trailer on side of road while he towed my vehicle to Colesburg. I protested as I knew my entire livelihood would not be there when I returned. He eventually got the stubborn bolt loose and drove behind us to Colesburg. We in the meantime had to find someone in the town who would open their shop to allow us to buy and fit a new tyre as the spare was also unsafe. Gawie did not apologize sufficiently for his behaviour or aggressive manner. When I reported it to the call centre I was met with even less sympathy. Nobody from A&G called to find out if we were safe or had been helped. They did call weeks later for a review which I gave them. Again nothing came of it. In the meantime I've been struggling with nightmares and anxiety from being traumatised by the whole ordeal. I'm too scared to drive outside of my home town as I'm not sure I'll get any help. Currently I'm looking for another insurance company that actually cares, provides an efficient service at an affordable and reasonable price. If the readers are considering taking out an A&G policy don't. That's of course if this review even makes it to a public space. I just wish there was an option for minus stars.