Most horrible service I've ever received

Here are my demands( within 72 hours):<br> 1. R9150 Reimbur*****t for the car installment that was not supposed to go off my account had I been listened to in the first place.<br> 2. 15 days courtesy car extension or until I buy myself another car as Europcar is on my case.<br> 3. A full refund on my insurance premiums debited for November coverage.<br> <br> Here is my Story:<br> On 03/10/2015, around 21H30, my 7 month old Ford Ranger 3.2 XLT 6 speed auto car was involved in a hit on collision in Jabulani, Soweto with a Mazda Etude driven by a drunk driver. I did everything by the book, first called JMPD for a statement, called insurance to approve towing &amp