LW
Lauren W
1 reviews | Active since Jun 2010
02 Feb 2016, 10:12
Most disgusting service I have ever recieved
Someone hit my car and i needed assistance with regards to getting the excess on advance as I dont have funds.<br> <br> I explained that i was previously unemployed and needed some help sorting it. All they did was proceed to recite their story off a piece of paper. not listen to what i have to say<br> <br> They willingly take my money every month and dont treat me like an individual...just a faceless number that gives them money...<br> <br> Utterly disgusting!
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Auto & General's replyOfficial
04 Feb 2016, 13:48Hello lauren1982,
We acknowledge receipt of your complaint.
It is not our intention to make you feel this way, and we apologise that you do. The recovery of an excess is the first portion payable by the Insured during the event of a claim. The recovery process on its own can be a lengthy process, as there are legal factors that have to be taken into consideration. Having said that, we have arranged that you are contacted by our Legal department who will discuss the matter with you as well as what to expect regarding the recovery going forward.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
It is not our intention to make you feel this way, and we apologise that you do. The recovery of an excess is the first portion payable by the Insured during the event of a claim. The recovery process on its own can be a lengthy process, as there are legal factors that have to be taken into consideration. Having said that, we have arranged that you are contacted by our Legal department who will discuss the matter with you as well as what to expect regarding the recovery going forward.
Regards,
The Auto & General Team.
Auto & General's reply04 Feb 2016, 13:48
Official
Hello lauren1982,
We acknowledge receipt of your complaint.
It is not our intention to make you feel this way, and we apologise that you do. The recovery of an excess is the first portion payable by the Insured during the event of a claim. The recovery process on its own can be a lengthy process, as there are legal factors that have to be taken into consideration. Having said that, we have arranged that you are contacted by our Legal department who will discuss the matter with you as well as what to expect regarding the recovery going forward.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
It is not our intention to make you feel this way, and we apologise that you do. The recovery of an excess is the first portion payable by the Insured during the event of a claim. The recovery process on its own can be a lengthy process, as there are legal factors that have to be taken into consideration. Having said that, we have arranged that you are contacted by our Legal department who will discuss the matter with you as well as what to expect regarding the recovery going forward.
Regards,
The Auto & General Team.