JE
Johan E

1 reviews | Active since Apr 2019

04 Apr 2019, 15:13

Moerse *** diens

Their call centre agents can't speak or understand English properly

They overcharge in terms of access on their claims

How is R2100 standard access where their competitors only charge R1000 regarding home contents and yet you are covered for power failure damage at no additional cost

They refuse to accommodate me on the terms of an quotation from their competitors

And yet they have the nerve to act it is my fault

I truly hope their customers wake up and smell their bull**** and move to a better more company with friendlier staff that can actually speak one of south Africa's main language

0
Replies (3)
Auto & General
Auto & General's reply04 Apr 2019, 15:36
Official
We acknowledge receipt of your complaint. 

We will conduct an investigation into your concerns and provide you with feedback soonest. 
Kind Regards, 
The Auto & General Team. 
Auto & General
Auto & General's reply10 Apr 2019, 13:26
Official
Update: 
We confirm that this matter has been reviewed and the outcome was discussed with Mrs Erasmus, (as requested). We are pleased that this matter has been resolved. 

Please feel free to contact our Customer Relation Specialist if you require further assistance. 
Kind Regards, 
The Auto & General Team. 
Auto & General
Auto & General's reply18 Apr 2019, 09:51
Official
We are pleased that the matter has been resolved to your satisfaction. 

Kind Regards, 
The Auto & General Team.