JE
Johan E
1 reviews | Active since Apr 2019
04 Apr 2019, 15:13
Moerse *** diens
Their call centre agents can't speak or understand English properly
They overcharge in terms of access on their claims
How is R2100 standard access where their competitors only charge R1000 regarding home contents and yet you are covered for power failure damage at no additional cost
They refuse to accommodate me on the terms of an quotation from their competitors
And yet they have the nerve to act it is my fault
I truly hope their customers wake up and smell their bull**** and move to a better more company with friendlier staff that can actually speak one of south Africa's main language
Helpful (0)
Replies (3)0
Replies (3)Auto & General's replyOfficial
04 Apr 2019, 15:36We acknowledge receipt of your complaint.
We will conduct an investigation into your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
We will conduct an investigation into your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Auto & General's reply04 Apr 2019, 15:36
Official
We acknowledge receipt of your complaint.
We will conduct an investigation into your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
We will conduct an investigation into your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
10 Apr 2019, 13:26Update:
We confirm that this matter has been reviewed and the outcome was discussed with Mrs Erasmus, (as requested). We are pleased that this matter has been resolved.
Please feel free to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
We confirm that this matter has been reviewed and the outcome was discussed with Mrs Erasmus, (as requested). We are pleased that this matter has been resolved.
Please feel free to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
Auto & General's reply10 Apr 2019, 13:26
Official
Update:
We confirm that this matter has been reviewed and the outcome was discussed with Mrs Erasmus, (as requested). We are pleased that this matter has been resolved.
Please feel free to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
We confirm that this matter has been reviewed and the outcome was discussed with Mrs Erasmus, (as requested). We are pleased that this matter has been resolved.
Please feel free to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
18 Apr 2019, 09:51We are pleased that the matter has been resolved to your satisfaction.
Kind Regards,
The Auto & General Team.
Kind Regards,
The Auto & General Team.
Auto & General's reply18 Apr 2019, 09:51
Official
We are pleased that the matter has been resolved to your satisfaction.
Kind Regards,
The Auto & General Team.
Kind Regards,
The Auto & General Team.
