Missing car parts

Good day Hellopeter team,

I have a complaint against my car insurance which is Auto and General. I had an accident claim with them last year n the 22nd November 2019. Yes my claim was approved and all and when I submitted my claim I.mentioned it to them that I do not want them to take my car to Renew it (greenstone). To my surprise in December one of the employees at Greenstone called me to confirm that they have received my car and will be starting with the repairs, I then called my insurance immediately and told them to move my car to Renew it (Sandton)which is closer to my workplace. That was done. The reason I didnt want Greenstone to fix my car is because I had a claim in 2018 and when my car came back, there was a part that was missing (an Ambiente Sensor) which took them a year plus to replace it while I was being taken from pollar to post.

Fast forward to this year when I had to go and fetch my vehicle from the panel beater (Renew it Sandton), I realised that the one Bonnet Water Nozzle is missing. The lady who was assisting me whom I forgot her name called her other colleague who confirmed that at the time they got my car the Nozzle was not there but they have pictures of when the car was at Greenstone and both Nozzles were there. I called my insurance immediately when I got back on the 6th February 2020 the consultant which I spoke to at claims said she will give me a call back which she never did till today. On Monday again on the 10th of February 2020 I called them again (Auto and General ) I spoke to a gentleman by the name of Neil and he also promised to give me a call back after I had to hold for a long time. He still haven't called me till today and no one from the insurance has called me. I am just not happy with their service and this is happening for the second time. Their customer service is very bad. I also send then an email on Tuesday to *** and no one has responded to my email.

Please help me get this resolved. I cannot take it anymore and I don't think it's my duty to be calling all the panel beaters about what happened to my car part whereas I'm paying them and they are not doing their job.

My contact details are as follows: Cell no: *** Email address : ***

Regards. Thulisile